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Reveals the often-untold stories of front-line public servants.
About the Author
Staci M. Zavattaro is Professor of Public Administration at the University of Central Florida. Jessica E. Sowa is Professor in the Joseph R. Biden, Jr. School of Public Policy and Administration at the University of Delaware. Alexander C. Henderson is Associate Professor in the School of Management at Marist College. Lauren Hamilton Edwards is Associate Professor of Public Policy at the University of Maryland, Baltimore County.